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Product Safety Report: Samsung Gas Hobs

Product details

Published19 January 2024

The hazard

Product Safety Report for Samsung Gas Hobs presenting a serious risk of poisoning, burns or gas explosion and/or fire.

Product description

Summary Product: Samsung Gas Hobs Hazard: The hobs present a serious risk of poisoning, burns or gas explosion and/or fire. Corrective action: Samsung have initiated a modification programme for certain products in scope of the safety issue. OPSS is urging all affected members of the public, including those unsure whether they are affected or not, to check the model links and contact the manufacturer. Product information Type Gas appliances and components – Gas Hobs Country of Origin China Product description Gas hob supplied with elbow joint on the connecting pipework. Product Report and Image Link to Product Image and PDF List of affected models PSD Reference Number Model Number 2309-0132 NA64H3000AK 2309-0133 NA64H3110AS 2309-0135 NA75J3030AS 2309-0136 NA64H3030AS 2309-0137 NA64H3010AS Hazard The elbow on the connecting pipework of affected gas hobs can fail resulting in a significant gas leak, regardless of whether the hob is switched on and in use. Hazards resulting from a gas leak include burns, fire and explosion and poisoning from inhalation. The risk levels vary from low risk to serious risk, with the risk presented from fire and explosion being the worst case. The risk of fire and explosion in traditional built residences is high risk, and the risk of fire and explosion in a caravan or leisure homes is serious risk. The products are not in conformity with the requirements of Regulation 2016/426. Corrective action Samsung have initiated a modification programme for certain products in scope of the safety issue. OPSS is urging all affected members of the public, including those unsure whether they are affected or not, to check the model links and contact the manufacturer. While all affected consumers should check the model links, owners and consumers in caravans, leisure homes and motorhomes should do this as a matter of urgency. If they are using an affected appliance with Liquefied Petroleum Gas (LPG), they should disconnect it from the LPG cylinder immediately. Owners and consumers in domestic premises should continue to be vigilant. If they smell gas or are concerned that their product poses a risk, they should contact the National Gas Emergency Helpline for their area (0800 111 999 in England, Wales and Scotland, and 0800 002 001 in Northern Ireland) or a Gas Safe registered installer. Contact Samsung to arrange a free of charge modification via: Tel: 0800 046 5458 The Samsung website: https://www.samsung.com/uk/support/home-appliances/safety-notice-gas-hobs/ Alternatively, go to https://gashobsrepair.mktpoint.com and enter your details. Additional information Notified by: Office for Product Safety and Standards

What should you do?

Check the brand, model and batch number or barcode against your product. If it matches, stop using it, unplug it and follow the measures above, or contact the seller or manufacturer. Keep the product and your receipt until you know whether you can get a refund, repair or replacement.

Official notice ↗ · Source: Office for Product Safety and Standards (OPSS)

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