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Product Safety Report: Ridstar E-Bikes Q20-Plus, Q20-Mini, E26 Pro and Chargers (2506-0011)

Product details

Published19 June 2025

The hazard

Product Safety Report for Ridstar E-Bikes Q20-Plus, Q20-Mini, E26 Pro and Chargers presenting a serious fire risk.

Product description

Summary Product: Ridstar E-Bikes Q20-Plus, Q20-Mini, E26 Pro and Chargers Hazard: The products present a serious risk of fire as the charger, plug and transformer are non-compliant. Corrective action: The import has been rejected at the border. Product information Type Hobby/sports equipment – Cycles (Powered) Brand Ridstar Models Q20-Plus, Q20-Mini, E26 Pro Other product identifiers XQS0023(1145036), CY-14S5P-YW-1040Wh, 20250118NMB33VXCY5220 Country of Origin China Product Description A lithium-ion battery-powered bike with wall plug charger. Product Report and Image Link to product image and PDF Hazard The product presents a serious risk of fire as the charger has poor quality soldering, and the transformer does not meet the minimum requirements for creepage and clearance distances. The plug also does not meet the dimensional requirements of BS 1363 because the distance from the live pin to the outside edge is too small. If the product was left plugged in overnight, the charger and plug could overheat, causing a fire. The products do not meet the requirements of the Supply of Machinery (Safety) Regulations 2008 or the Plugs & Sockets etc. (Safety) Regulations 1994. Corrective action The import has been rejected at the border. Additional information PSD number: 2506-0011 Notified by: Local Authority Trading Standards

What should you do?

Check the brand, model and batch number or barcode against your product. If it matches, stop using it, unplug it and follow the measures above, or contact the seller or manufacturer. Keep the product and your receipt until you know whether you can get a refund, repair or replacement.

Official notice ↗ · Source: Office for Product Safety and Standards (OPSS)

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