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Product Safety Report: Replacement Charger for Microsoft Surface sold via AliExpress (2207-0317)

Product details

Published5 June 2023

The hazard

Product Safety Report for replacement charger for laptop presenting a serious risk of electric shock.

Product description

Summary Product: Replacement Charger for Microsoft Surface sold via AliExpress. Hazard: The product presents a serious risk of electric shock as its poor external build quality can allow access to live parts. Corrective action: The listing has been removed by the online marketplace (AliExpress). Product information Type Electrical Appliances and Equipment - Replacement Laptop Charger Model DHM1800 AliExpress ID 4000800764967 Listing Name Charger for Microsoft surface book pro 3/4/5/6/7 power adapter Supply 65w 15V 4A Tablet Laptop PC Fast Charging EU AU US UK plug Country of Origin China Product Description Black replacement laptop charger for Microsoft Surface, including black transformer and black power supply lead with red fuse cover. Product Report and Image Link to Product Image and PDF Hazard The product presents a serious risk of electric shock as it has insufficient external build quality, which can allow access to live parts. If a user were to touch the live part when the product is plugged in, they would receive an electric shock. The product also required improvements to marking, labelling and documentation. The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016. Corrective action The listing has been removed by the online marketplace (AliExpress). We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress. Additional information PSD case number: 2207-0317 Notified by: Office for Product Safety and Standards

What should you do?

Check the brand, model and batch number or barcode against your product. If it matches, stop using it, unplug it and follow the measures above, or contact the seller or manufacturer. Keep the product and your receipt until you know whether you can get a refund, repair or replacement.

Official notice ↗ · Source: Office for Product Safety and Standards (OPSS)

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