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Product Safety Report: Hisense Heat Pump Tumble Dryer (2508-0198)

Product details

Published10 September 2025

The hazard

Product Safety Report for Hisense Heat Pump Tumble Dryers presenting a risk of fire.

Product description

Summary Product: Hisense Heat Pump Tumble Dryer Hazard: The product presents a risk of fire as it may overheat during normal use. Corrective action: The manufacturer has initiated a modification programme. Owners are warned to stop using the product immediately and contact the manufacturer to arrange for a modification to take place. Product information Type Electrical appliances and equipment - Heat Pump Tumble Dryer Brand Hisense Affected Models DH5S102BB, DH5S102BB/PL, DH5S102BW, DH5S102BW/PL, DH5S102BW/UA, DH5S902BW Affected Production Period November 2024 to March 2025 Country of Origin China Product Description A Hisense branded freestanding heat pump tumble dryer. Machines with a green dot inside the door have been inspected prior to sale and are not affected by this issue. Access the below PDF for a list of affected batch numbers, and instructions on how to identify if your appliance is affected. Product Report and Image Link to Product Image and PDF Hazard The product presents a risk of fire as the compressor wiring harness may be damaged due to contact with the support drum wheel. As a result, the product may overheat during normal use, potentially causing it to ignite and start a fire. The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016. Corrective action The manufacturer has initiated a modification programme. Owners are warned to stop using the product immediately and contact the manufacturer to arrange for a modification to take place. The product should not be used until the modification has taken place. If the plug is accessible, switch off and unplug the appliance. If your unit is affected, please contact the Hisense support team on +44 (0) 203 865 1446, or email productrecall.gb@hisense-europe.com to arrange for the modification to take place. Affected units were sold by AO.com, Amazon, Argos, Costco, Curry’s and Very. Further information can be accessed on the Hisense website at the following link: https://uk.hisense.com/support Additional information PSD notification number: 2508-0198 Notified by: Office for Product Safety and Standards

What should you do?

Check the brand, model and batch number or barcode against your product. If it matches, stop using it, unplug it and follow the measures above, or contact the seller or manufacturer. Keep the product and your receipt until you know whether you can get a refund, repair or replacement.

Official notice ↗ · Source: Office for Product Safety and Standards (OPSS)

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