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Product Safety Report: DHM1800 Replacement Charger sold via Wish (2207-0379)

Product details

Published16 May 2023

The hazard

Product Safety Report for DHM1800 Replacement Charger sold via Wish presenting a serious risk of electric shock.

Product description

Summary Product: DHM1800 Replacement Charger sold via Wish Hazard: The product presents a serious risk of electric shock due to its poor mechanical strength and inadequate creepage distances. Corrective action: Removal of the listing by the online marketplace (Wish). Product information Type Electrical appliances and equipment - Surface Pro Charger Model number DHM1800 WISH ID 5eee327a8ec71047cb780550 Country of Origin China Product Description A black replacement charger with a 3-pin plug. Product Report and Image Link to product image and PDF Hazard The product presents a serious risk of electric shock due to its poor mechanical strength and inadequate creepage distances. When impact tests were performed, the plastic casing broke open giving users access to live parts. As the product has a creepage distance of 0mm, if a user were to touch the accessible live parts, they could receive an electric shock. There was no user manual or instructions provided with the product and the CE marking was under the required size of 5mm. The product was also missing some of the required documentation and markings. The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016. Corrective action The listing has been removed by the online marketplace (Wish). We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress. Additional information PSD case number: 2207-0379 Notified by: Office for Product Safety and Standards.

What should you do?

Check the brand, model and batch number or barcode against your product. If it matches, stop using it, unplug it and follow the measures above, or contact the seller or manufacturer. Keep the product and your receipt until you know whether you can get a refund, repair or replacement.

Official notice ↗ · Source: Office for Product Safety and Standards (OPSS)

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