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Product Safety Report: Car & Home Massage Pillow 8028 sold via Amazon (2212-0044)

Product details

Published15 December 2022

The hazard

Product Safety Report for car and home massage pillow presenting a high risk of electric shock due to noncompliant plug dimensions and poor internal construction.

Product description

Summary Product: Car & Home Massage Pillow, 8028 Hazard: The product presents a high risk of electric shock due to noncompliant plug dimensions and poor internal construction Corrective action: The import has been rejected at the border and destroyed, and the listing removed by the online marketplace (Amazon). Product information Type Electrical appliances and equipment - Massage Pillow Model KAT24W01 ASIN B097R4XXQS Barcode / SKU X001M63X8P Additional Identifier FBA15G6BN55JU000032 Country of Origin China Product Description Electric massaging pillow rest that uses heat and kneading heads. Product Report and Image Link to Product Image and PDF Hazard The product poses a high risk of electric shock as when tested the plug does not meet the dimensional requirements of the relevant standard (BS1363). This includes to size of the plug pins exceed the limit which can damage the plug socket. Additionally, the plug conductors had been soldered onto their respective terminals and have not been held in place independently of the soldered connection (or securely hooked in position prior to soldering). There are no barriers to prevent a detached wire from reducing creepage distances and clearances to levels below the minimum required by the standard. Furthermore, the instructions are considered to be inadequate as they do not contain sufficient information to ensure the correct and safe use of the equipment. The product does not comply with the Electrical Equipment (Safety) Regulations 2016. Corrective action The import has been rejected and destroyed at the border. The listing has been removed by the online marketplace (Amazon). Additional information PSD case number: 2212-0044 Notified by: Local Authority Trading Standards

What should you do?

Check the brand, model and batch number or barcode against your product. If it matches, stop using it, unplug it and follow the measures above, or contact the seller or manufacturer. Keep the product and your receipt until you know whether you can get a refund, repair or replacement.

Official notice ↗ · Source: Office for Product Safety and Standards (OPSS)

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