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Product Safety Report: Borg & Overstrom E4 Range Water Dispenser (2510-0228)

Product details

Published7 November 2025

The hazard

Product Safety Report: Borg & Overstrom E4 Range Water Dispenser presenting a risk of fire.

Product description

Summary Product: Borg & Overstrom E4 Range Water Dispenser Hazard: The product presents a risk of fire as a compressor relay can fail whilst the dispenser is in use. Corrective action: The manufacturer has initiated a modification programme. Owners are advised to stop using and switch off dispensers immediately until the repair has been completed. Product information Type Electrical appliances and equipment – Water Dispenser Brand Borg & Overstrom Model E4 Country of Origin United Kingdom Product Description Black and silver water dispensers. Product Report and Image Link to product image and PDF Additional Product Identifiers Model Type 754000 E4 240V Chilled Ambient - Black 754020 E4 240V Chilled Ambient - Silver 754005 E4 240V Chilled Ambient, Hot - Black 754025 E4 240V Chilled Ambient, Hot - Silver 754010 E4 240V Chilled Sparkling, Ambient - Black 754030 E4 240V Chilled Sparkling, Ambient - Silver 754015 E4 240V Chilled Sparkling, Hot - Black 754035 E4 240V Chilled Sparkling, Hot - Silver Hazard The product presents a risk of fire as a compressor relay can fail whilst the dispenser is in use. In some circumstances, the protective fuse cannot de-escalate this issue, resulting in an escalated overcurrent and thermal fire risk. The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016. Corrective action The manufacturer has initiated a modification programme for affected appliances. Owners are advised to switch off the dispensers immediately. Consumers can access further information by contacting support@borgandoverstrom.com or accessing: https://send.borgandoverstrom.com/en/notices Additional information PSD notification number: 2510-0228 Notified by: Local Authority Trading Standards

What should you do?

Check the brand, model and batch number or barcode against your product. If it matches, stop using it, unplug it and follow the measures above, or contact the seller or manufacturer. Keep the product and your receipt until you know whether you can get a refund, repair or replacement.

Official notice ↗ · Source: Office for Product Safety and Standards (OPSS)

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