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Product Recall: Toshiba AC Adapters for Laptops (2502-0032)

Product details

Published11 February 2025

The hazard

Product Recall for Toshiba AC Adapters presenting a risk of fire and burns.

Product description

Summary Product: Toshiba AC Adapters for Laptops Hazard: The product presents a risk of fire and burns as they may overheat during use. Corrective action: The product has been recalled from end users. Product information Type Electrical appliances and equipment - AC Adapters Brand Toshiba Models Access the PDF below for a list of affected models and part numbers, and a list of PC models which may be supplied with affected adapters. Country of Origin China Product Description Various Toshiba branded AC adapters with DC-in plug used to charge laptops. Please note, this is an expansion of the recall announced in 2018, with additional models now identified as being affected by the hazard. Customers who previously checked and determined that their AC adapter was not affected by the June 2018 recall must now re-check their AC adapter. Product Report and Image Link to product image and PDF Hazard It has been identified that the laptop AC adapters can overheat and spark, presenting a risk of fire and burns. The affected products do not meet the requirements of the Electrical Equipment (Safety) Regulations 2016. Corrective action The products have been recalled from end users. Consumers are advised to check their AC adapter’s part number and if affected, they should turn off the laptop and unplug the AC adapter immediately. Please access the Dynabook manual checker to check if your adapter is affected and therefore qualifies for a replacement. The checker also includes details on how to locate your adapter’s part and serial number. For further information, please access the Dynabook recall page: AC Adapter Replacement Information . Alternatively, consumers may contact Dynabook Customer Support at: https://public.support.emea.dynabook.com/ Additional information PSD notification: 2502-0032 Notified by: Local Authority Trading Standards

What should you do?

Check the brand, model and batch number or barcode against your product. If it matches, stop using it, unplug it and follow the measures above, or contact the seller or manufacturer. Keep the product and your receipt until you know whether you can get a refund, repair or replacement.

Official notice ↗ · Source: Office for Product Safety and Standards (OPSS)

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