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Product Recall: O2 Original 20W and 45W Wall Chargers AKOC20WN and AKO45UWN (2311-0054)

Product details

Published21 November 2023

The hazard

Product Recall for O2 Original 20W and 45W Wall Chargers AKOC20WN and AKO45UWN presenting a low risk of an electrical fault.

Product description

Summary Product: O2 Original 20W and 45W Wall Chargers AKOC20WN and AKO45UWN Hazard: The product presents a low risk of an electrical fault after several reports of black soot coming out of the product due to the capacitor overloading. Corrective action: The product has been recalled from end users. Product information Type Electrical appliances and equipment – Mobile phone charger Brand O2 Country of Origin China Product Description 20W and 45W white wall chargers Product Report and Image Link to product image and PDF Affected Models Product Name Configurations Model Number Barcode Affected date range 20W Wall Charger O2 Original 20W Mains Charger (without cable), O2 Original 20W Mains Charger with USB-C to USB-C Cable, O2 Original 20W Mains Charger with USB-C to Lightning Cable AKOC20WN 5056489706723 August 2021–January 2023 45W Wall Charger O2 Original 45W Mains Charger (without cable), O2 Original 45W Mains Charger with USB-C to USB-C Cable, O2 Original 45W Mains Charger with USB-C to Lightning Cable AKO45UWN 5056489753680 August 2021–January 2023 Hazard The product presents a low risk of an electrical fault after several reports of black soot coming out of the product due to the capacitor overloading. O2 are recalling the products from the end user. The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016. Corrective action Recall of the product from end users. The recall is open to anyone who may have purchased a charger, whether that was done as a solo accessory or along with a cable. O2 have not identified the cable as being a safety issue as part of the recall, so they are not recalling or replacing any cables. Only the plugs are subject to the recall and the offer to have them replaced. For more information, please see: https://www.o2.co.uk/help/safety-and-security/o2-original-plugs-voluntary-product-recall Additional information PSD case number: 2311-0054 Notified by: Local Authority Trading Standards.

What should you do?

Check the brand, model and batch number or barcode against your product. If it matches, stop using it, unplug it and follow the measures above, or contact the seller or manufacturer. Keep the product and your receipt until you know whether you can get a refund, repair or replacement.

Official notice ↗ · Source: Office for Product Safety and Standards (OPSS)

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