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Product Recall: Morco Gas Water Heaters: Primo (MP) / EUP (2310-0010)

Product details

Published15 January 2025

The hazard

Product Recall for Morco Gas Water Heaters: Primo (MP) / EUP presenting a serious risk of fire.

Product description

Summary Product: Morco Gas Water Heaters: Primo (MP) / EUP Hazard: The product presents a serious risk of fire as there is a risk of gas leaking which, if ignited, may set fire to flammable components on the front of the gas water heater. Corrective action: The product has been recalled from end users. This supercedes a modification programme previously in place. Products which have previously been modified as part of this programme are also in scope of the recall. Product information Type Gas appliances and components – Gas Water Heater Product identifiers Affected products are one of four models of open-flued water heaters: Primo 6 (MP6), Primo 11 (MP11), EUP6 and EUP11 Country of Origin Italy Product description White domestic gas water heater. Affected models were supplied between 2018 and 2023. Product Report and Images LInk to product images and PDF Hazard A safety issue has been identified with Morco Open-Flued Gas Water Heaters which may be installed in mobile homes, caravans and domestic settings. The product presents a risk of fire, explosion and injuries. There is a risk of gas leaking which, if ignited, may cause burns, explosions and injuries. The products are not in conformity with the requirements of Regulation 2016/426. Corrective action Morco have initiated a recall for affected appliances. Owners of gas water heaters installed (including those which have previously received a safety upgrade) should contact Morco immediately to discuss next steps. Owners should not attempt to check or test the appliance themselves. Further information, including a form to request a refund or a replacement, can be accessed at the following link: https://morcoproducts.co.uk/important-water-heater-safety-warning/ Morco Products Ltd can be contacted on telephone number 01482 325456 or by email at gaswaterheaters@morcoproducts.co.uk Anyone that smells gas, including owners and consumers concerned that their product poses a risk, should contact the National Gas emergency helpline on 0800 111 999 in England, Wales and Scotland, and 0800 002 001 in Northern Ireland. Additional information PSD case number: 2310-0010 Notified by: Local Authority Trading Standards.

What should you do?

Check the brand, model and batch number or barcode against your product. If it matches, stop using it, unplug it and follow the measures above, or contact the seller or manufacturer. Keep the product and your receipt until you know whether you can get a refund, repair or replacement.

Official notice ↗ · Source: Office for Product Safety and Standards (OPSS)

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