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Product Recall: HL R-Team E-Bike Batteries and Chargers (2306-0016)

Product details

Published29 August 2023

The hazard

Product Recall for HL R-Team E-Bike Batteries and Chargers presenting a serious risk of electric shock, fire and explosion.

Product description

Summary Product: HL R-Team E-Bike Batteries and Chargers Hazard: The products present a serious risk of electric shock, fire and explosion as they are supplied with counterfeit plugs and fuses. Corrective action: The product has been recalled from end users. Product information Type Electrical appliances and equipment - E-Bike Battery Affected models 36V175AH, 36V15AH, 48V20AH, 48V13AH, 48V15AH, 36V15AH, 36V22AH, 48V19AH, 36V10AH Country of Origin China Product Description Products are supplied individually in cardboard boxes with polystyrene inner. Boxes are marked with a sticky label that has the model number on them and a battery warning label. Product Report and Image Link to product image and PDF Hazard The batteries present a serious risk of electric shock as when tested, the plug face did not meet the dimensional requirements of BS 1363. The distances from the edge of the live and neutral pins to the edge of the plug face were less than the required 9.5mm and measured at 7.6mm, presenting an electric shock hazard to users. The fuse did not contain any ballast as is required by the standard and is considered counterfeit. The fuse presents potential hazards of electric shock/fire/explosion when used in a product. The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016. Corrective action The product has been recalled from end users. Consumers are advised to return complete product (battery and supplied charger) to the store it was purchased from for a full refund. Additional information PSD case number: 2306-0016 Notified by: Local Authority Trading Standards

What should you do?

Check the brand, model and batch number or barcode against your product. If it matches, stop using it, unplug it and follow the measures above, or contact the seller or manufacturer. Keep the product and your receipt until you know whether you can get a refund, repair or replacement.

Official notice ↗ · Source: Office for Product Safety and Standards (OPSS)

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