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Important Safety Message – Gas Hob Elbow Joints Corrective Action Programme

Product details

Published28 September 2023

The hazard

Important Safety Message – Corrective Action Programme for Gas Hob Elbow Joints presenting a serious risk of poisoning, burns or gas explosion and/or fire.

Product description

Summary This page collates information on Gas Hob Elbow Joints identified as presenting a serious risk of poisoning, burns or gas explosion and/or fire. A Product Safety Report page has been produced for each product, which provides further information on the affected models and product identifiers, the risks presented by the product, and the corrective action taken. Read the Product Safety Reports: Belling / Stoves Gas Hobs Caple Gas Hobs Cata / Culina Gas Hobs Comfee Gas Hobs Cooke and Lewis Gas Hobs Cookology Gas Hobs Electriq Gas Hobs Kitchenplus Gas Hobs Russell Hobbs Gas Hobs Samsung Gas Hobs Statesman Gas Hobs Swan Gas Hobs Manufacturer information Brand Name Manufacturer Link to corrective action page Freephone Contact Number Date added Belling/Stoves Glen Dimplex Home Appliances Ltd Corrective action page 0800 041 8831 04/09/2023 Cata/Culina Apelson Appliances UK Ltd / Global Asian Appliances HK Ltd Corrective action page 0800 041 8839 04/09/2023 Caple Maurice Lay Distributors Ltd Corrective action page 0800 041 8842 04/09/2023 Comfee Midea Home Appliances UK Ltd Corrective action page 0800 046 5361 07/09/2023 Cooke and Lewis Kingfisher International Products Limited (through B&Q) Corrective action page 0300 303 4482 Updated 23/11/2023 Cookology The Wright Buy Ltd Corrective action page 0800 208 1027 04/09/2023 Electriq Buy it Direct Ltd Corrective action page 0800 041 8843 04/09/2023 Kitchenplus Munro Importers Ltd/ Stax Trade Centres Ltd Corrective action page 0800 046 5373 04/09/2023 Russell Hobbs Product Care Trading Ltd Corrective action page 0800 046 5396 04/09/2023 Samsung Samsung Electronics Corrective action page 0800 046 5458 28/09/2023 Statesman Lancaster Holdings Ltd Corrective action page 0800 041 8841 04/09/2023 Swan Shop Direct Home Shopping Corrective action page 0800 208 1029 07/09/2023 Hazard The above UK gas hob manufacturers have committed to undertake a corrective action programme to make certain hobs safe which have been identified as presenting a serious risk of poisoning, burns or gas explosion and/or fire. Further details on the hazard descriptions, in addition to other product identifiers, are available on the Product Safety Report page for each of the products linked under the “Read the Product Safety Reports” section above. Corrective Action The 12 UK manufacturers have initiated a modification programme for certain products in scope of the safety issue. The companies will visit every home containing affected hobs and make them safe. OPSS is urging all affected members of the public, including those unsure whether they are impacted or not, to check the model links and contact the manufacturer. While all affected consumers should check the model links, owners and consumers in caravans, leisure homes and motorhomes should do this as a matter of urgency. If they are using an affected appliance with Liquefied Petroleum Gas (LPG), they should disconnect it from the LPG cylinder immediately. Owners and consumers in domestic premises should continue to be vigilant. If they smell gas or are concerned that their product poses a risk, they should contact the National Gas Emergency Helpline for their area (0800 111 999 in England, Wales and Scotland, and 0800 002 001 in Northern Ireland) or a Gas Safe registered installer. Should your model be included, or if you are not sure of your gas hob model, please contact the Freephone numbers in the table above, where an adviser can assist with checking your model and providing further information between 8am – 6pm BST 7 days a week. Alternatively, go to https://gashobsrepair.mktpoint.com to enter your details. Additional information and resources Read the OPSS news story: OPSS intervenes following gas hob safety issue .

What should you do?

Check the brand, model and batch number or barcode against your product. If it matches, stop using it, unplug it and follow the measures above, or contact the seller or manufacturer. Keep the product and your receipt until you know whether you can get a refund, repair or replacement.

Official notice ↗ · Source: Office for Product Safety and Standards (OPSS)

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