Mug – The White Company
Product details
| Brand | The White Company |
|---|---|
| Product name | Burnham Heart Mug |
| Model / type | A09470000AGW |
| Batch number | 24120 |
| Barcode | 5051811322398 |
| Category | Kitchen/cooking accessories |
| Risk type | Burns |
| Risk level | Other risk levels |
| Country of origin | People's Republic of China |
| Reported by | Ireland |
| Published | 24 April 2025 |
The hazard
A defect in the mugs glazing can cause it to crack when boiling water is added, leading to leakage and burns to the user. The product does not comply with the General Product Safety Regulation nor with the European standard EN 13258.
Product description
Pink porcelain mug. Product sold online, in particular via thewhitecompany.com
Measures taken
- Type of economic operator taking notified measure(s): Importer
- Category of measure(s): Withdrawal of the product from the market
- Date of entry into force: Unknown
- Category of measure(s): Recall of the product from end users
- Date of entry into force: 11/04/2025
What should you do?
Check the brand, model and batch number or barcode against your product. If it matches, stop using it, unplug it and follow the measures above, or contact the seller or manufacturer. Keep the product and your receipt until you know whether you can get a refund, repair or replacement.
Official notice ↗ · Source: Safety Gate (European Commission)
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