Emporia Recalls North America Smart Plugs Due to Electric Shock Hazard
Product details
| Risk type | The recalled smart plugs are not adequately grounded and can pose an electric shock to the user. |
|---|---|
| Country of origin | China |
| Units affected | About 80,000 |
| Sold at | Online at shopemporiaenergy.com and Amazon.com from July 2022 through May 2023 for between $12 and $35. |
| Recall number | 23274 |
| Published | September 7, 2023 |
The hazard
The recalled smart plugs are not adequately grounded and can pose an electric shock to the user.
Product description
This recall involves Emporia's North America Smart Plugs. The smart plugs have a white finish exterior. Emporia is printed on the front. The plugs allow consumers to monitor the energy use and control most home appliances with the Emporia App, including fans, lamps, humidifiers, and other electronics from a smartphone. This recall only affects the 120V North American plugs, the 240V EU. They measure approximately 3-1/2 inches wide, 1-1/2 inches high, and 1 inch deep. The smart plugs were sold individually or in multi-packs.
Measures taken
- Consumers should immediately stop using the recalled smart plugs and contact Emporia to receive a full refund or a free replacement smart plug. Emporia will remotely disable the smart plug and consumers should discard the smart plug. The smart plug must be connected to the internet for remote disabling process to be effective. Consumers unable to connect to the internet to allow the remote disabling process can ship the item back to Emporia at no cost. Once the smart plug is disabled or returned to Emporia, a free replacement smart plug or a full refund will be issued.
What should you do?
Check the brand, model and batch number or barcode against your product. If it matches, stop using it, unplug it and follow the measures above, or contact the seller or manufacturer. Keep the product and your receipt until you know whether you can get a refund, repair or replacement.
Official notice ↗ · Source: U.S. Consumer Product Safety Commission (CPSC)
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